Thanks.
We've got your request
Your message landed on the bench. Someone from the studio will call or write back within the hour during shop time — Mon–Sat 8:00–18:00, Sun 9:00–14:00.
The next few hours
No ticket number, no 'your call is important'. Just the actual sequence.
We read it
Whoever's on the bench picks it up — Daniel, Ruth or Marco, not an inbox bot.
We reply
Within the hour in shop time: stems we can use, a locked price, timing. Usually a call.
You approve
For custom work you get a design photo before anything is wrapped. Say yes, we build.
Same-day? Call, don't wait
The form is fine for tomorrow. For today before 1 pm, the phone is faster. We can usually say yes or no inside a minute.
What people order most
If your request was a 'not sure yet', these are the three most-booked pages.
This week's work
scroll sideways
Didn't hear back?
Rare, but it happens. Usually a typo in the phone field.
We'll talk very soon.
Meanwhile, the journal has care guides and seasonal notes if you're the reading type.